Howdy, Partner

February 4th, 2010

Paul RaabSometime in the mid-1990s, while working as a senior VP and account director at Golin/Harris Communications in Chicago, responsible for the McDonald’s account, I walked into a conference room at the company’s Oak Brook, Ill., headquarters campus.

McDonald’s was notoriously polygamous in its PR firm relationships, employing multiple firms to tackle a variety of issues and sometimes pitting one against another in meetings to see which could come up with the best ideas.

It was there, probably in the Tokyo Room, that I first recall meeting Dawn Doty, at the time employed by a Golin/Harris rival, Burson-Marsteller, and responsible for a terrific cause-related marketing program involving a dinosaur named Sue.  Dawn struck me as smart and a little intense, and with all due respect to my GH colleagues, I wished she was on our McDonald’s team and not the competition’s.

Fast forward approximately 15 years: Dawn has gone from competitor to colleague and now, to vice president and partner – the fifth partner in Linhart Public Relations, along with Sharon Linhart, founder and managing partner; Carri Clemens, partner and CFO; Kelly Janhunen, partner and account supervisor; and me.

Besides working at Burson, Dawn also worked at Ketchum PR, where she helped launch Motorola’s StarTAC line of mobile phones; at online travel agency Orbitz, where she helped lead an award-winning, PR-driven launch of the company; and for Vail Resorts, where she advised the COO and handled crises at one of the nation’s premiere ski destinations.

Dawn brings intelligence, energy and passion to our work at Linhart PR.  Clients including Red Robin Gourmet Burgers, Chipotle Mexican Grill, Southwest Airlines and the Boulder International Film Festival rely on her strategic thinking, attention to detail and get-it-done attitude – as does our team.

We’re very fortunate to have Dawn in this role at Linhart PR.  And there must be good karma hovering above McDonald’s headquarters back in suburban Chicago, because that’s also where all-star Linhart PR VP Kelly Womer and I first met – but we’ll save that story for another day.

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Taking Charge of Your Job Satisfaction

January 27th, 2010

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About 15.3 million Americans are out of work, keeping our nation’s unemployment rate hovering at 10 percent.  But even those who are fortunate enough to have jobs in this recession don’t seem happy.  A recent Conference Board survey found only 45 percent of Americans are satisfied with their work – an all-time low in the study’s 22 years.  Other significant findings:  Only 51 percent of workers find their jobs interesting and 43 percent feel secure in their jobs.

The growing dissatisfaction and insecurity could be a sign of the economic times.  But it could also be a two-way wake-up call:  Organizations need to better understand what motivates their employees and employees need to figure out how they can take more responsibility for their career growth and development.  Despite what the Rolling Stones say, you can get satisfaction.

While many organizations (including us at Linhart PR) field regular surveys to gauge employee satisfaction, it’s also important for supervisors to be asking questions and truly listening to the team members’ responses.  Here are some questions you can consider asking employees and then acting upon:  What would make your work more satisfying?  Which of your talents, strengths or interests aren’t being fully utilized?  What do you like most and least about your work environment?  What ideas do you have for improving our department or company – and why?  How do you like to be rewarded and recognized for your work and results?  How can I better support you?

At the same time, employees need to proactively manage their careers.  We can ask ourselves questions such as:  What are my greatest strengths and talents?  Are there new tasks or projects that I can volunteer for to build my skills?  Where can I make a visible and measurable difference in my organization?  What would make my job more interesting and satisfying?  What do I like most and least about my current job – and what can I change or build upon?  What information and support do I need to succeed – and where can I get these?

The answers and actions you take in response to these important questions can go a long way toward building satisfaction in your organization and career.

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Our Net Promoter Score: No hope for the satisfied

January 21st, 2010

sharon-linhartThe Linhart PR team is fun and easy to work with, respectful, accessible and responsive! We also know that our clients feel comfortable sharing confidential information and having us interact with senior management.  We have learned that we have great opportunities to demonstrate the value of our services through measurement and sharing results in meaningful ways so our clients can “sell” their achievements to their stakeholders.

We know these facts, because we survey our clients to learn how satisfied they are and what we can do to serve them better. In our most recent survey, Linhart PR received an outstanding average score of 3.6 out of a possible 4.0 and showed a 2.7% improvement over the previous survey.

 In this latest assessment, 100% of the respondents said they would recommend us to others.  This 100% Net Promoter Score was the third consecutive time we achieved this remarkable vote of confidence. Widely accepted, corporations ranging from AT&T to General Electric and American Express use this metric to chart their customer satisfaction. 

One of the hallmarks of Linhart Public Relations is our track record of long-term client relationships.  Aside from choosing to invest in our service year after year, our clients also tell us in measurable, quantifiable terms that they are more than satisfied with our service. We couldn’t be more gratified!

While our clients are satisfied, we are not.  We’ll continue to try to provide smart and valuable public relations services and seek to raise the bar and earn even higher marks on our client satisfaction survey in 2010.

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She’s making a list

January 8th, 2010

Paul RaabThe reigning queen of Denver newspaper columnists, Penny Parker, chatted earlier this week with our new colleague, Paula Berg, formerly of Southwest Airlines, about making the move from Dallas to Denver, to join Linhart PR

Before leaving Southwest, Paula made a list titled “68 reasons why I’ve loved working for Southwest Airlines.”  Upon arrival here, she created a companion piece: “Top 10 reasons I love Colorado.”

 You can read Penny’s column from today’s Denver Post here.

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And the PR Week finalists are…

January 8th, 2010

kw-web-5At Linhart PR, our greatest reward for a job well done is achieving outstanding results for our clients and gaining their utmost trust and satisfaction. It’s icing on the cake when we’re also recognized for our work by our peers – other public relations professionals and experts. 

That’s why we’re pleased that Linhart PR was announced this week as a finalist for two PR Week Awards, among the highest honors in our industry. 

For the third time, we’re a finalist for Boutique Agency of the Year. It’s a tremendous honor to be named among the best agencies of our size in the entire country, and the third time is a charm, right?  We’re also a finalist in the Business-to-Business Campaign of the Year for our work to launch and build a strong thought leadership position for Allonhill, a Denver-based mortgage due diligence and credit risk management firm that seized an opportunity by starting up just as the world financial markets were falling down.  We’re competing in that category against large global PR agencies. In addition, one of our clients, Will Shanley, director of public relations for UnitedHealthcare, is in the running for Young PR Professional of the Year. 

All were selected among hundreds of entries to represent the best of the best in our industry from the past year. The winners will be revealed at the PR Week Awards ceremony in New York City on March 11.  Of course, we already feel like winners.

The Linhart PR Team

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Linhart PR to digital/social media expert Paula Berg: “Welcome aboard.”

January 5th, 2010

sharon-linhartLocation,  location, location. That’s what they always say is the secret to a successful retail business. In our case, it’s part of the secret of a successful PR firm, too. We are lucky that we get to work and live in Colorado. It helps us remain a talent magnet, attracting the best and brightest. And we’ve just proven that again.

Paula Berg, one of the country’s leading experts in digital and social media, has chosen to leave her fabulous job as manager of emerging media at Southwest Airlines in favor of Colorado and joins our firm this month. In the past four years, Paula has helped the airline create a solid reputation in digital media, including an award-winning blog. We’ve been privileged to work for this sensational company for the past year and now know first-hand why Southwest is among Fortune magazine’s World’s Most Admired Companies.

Paul Berg is joining Linhart PR

Paula Berg joins Linhart PR

A CU grad, Paula served as an intern at the Colorado State Senate and worked for U.S. Senator Wayne Allard. So she gets the Colorado political scene and understands the issues affecting many of our clients.

We are thrilled that Paula is joining our team to bring her expertise and enthusiasm to our clients and augment our social media capability. We’d like to think that it is our fantastic leadership, our enviable culture, our amazing clients and our cool offices that attracted Paula. Of course, our location in Colorado – the state she adores – didn’t hurt!

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Jobs Creation: Doin’ It Old School

December 17th, 2009

Paul RaabOne of the highlights of 2009 for our Linhart PR partner team is creating great jobs for great people, even in uncertain economic times.

Earlier this year, we created a permanent position for a very talented and diligent alumna of our LPR intern program, Chandra Brin, who joined our client service team as an account associate. Chandra already has made a big impact on clients including Allonhill, Colorado Technical University and United Healthcare, among others.

This week, at our annual holiday lunch at Linhart PR client Fogo de Chão, we announced two more strong additions to our team, both of whom most recently were LPR interns on temporary assignment: Dayna Davis, a Ketchum PR San Francisco alumna with a master’s in new media from Cal Berkeley; and Quinn Kelsey, a graduate of the renowned Mizzou Journalism School who studied abroad in Italy and reported from the 2008 Summer Olympic Games in Beijing before joining our team.

Soon we will be announcing yet another talented addition to our team, making the fourth new position at LPR created in 2009.

Last week, TheHill.com and other Washington news sources reported that PR firm Burson-Marsteller received $6 million from the federal economic stimulus package earlier this year, and that the funds created or saved a total of three jobs. The www.recovery.gov site, which publishes information on jobs “created or saved” by the $787 billion stimulus, shows a contract award to Burson parent company Young & Rubicam, although the link to details currently is broken.

Our partner team – Sharon, Carri, Kelly and I – feel very fortunate to have created four jobs in 2009, or 33 percent more than Burson-Marsteller based on this contract. And we did it the old-fashioned way, based on entrepreneurial spirit and willingness to take risks on talented people – without using $6 million in taxpayer dollars.

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Dear Santa

December 16th, 2009

kj-headshotMy son is thrilled with the idea of Christmas. He’s only 2, but he sparkles when talking about Christmas and seeing wrapped gifts under our Christmas tree. He doesn’t even care what’s in the packages – he just wants to know there are a few there with his name on them.

As a parent, I can’t imagine what it would feel like to not be able to share Christmas gifts with your children. Unfortunately, there are thousands of little ones in our community that are dazzled by the magic of the Christmas season, yet won’t experience the joy of opening gifts “from Santa” on Christmas morning due to the tough economy and other challenges facing their parents and guardians.

With that spirit – and the desire to foster children’s belief in something as special as Santa – in mind, our Linhart PR team decided to make our annual team-building day a joy-giving experience by supporting the KYGO Christmas Crusade for Children. The purpose of the Christmas Crusade is simple – it’s to brighten the spirits of children who would not otherwise receive a a gift on Christmas morning and to present police officers as positive figures in their lives. It is community policing at its best, delivering a message of heartfelt caring and concern for children.

Here’s how it works: Law enforcement officers nominate children in need. Each officer has personal knowledge of each child, agrees to pick up donated gifts at Crusade Headquarters, and personally delivers them to each child by Christmas Day. The children’s names are entered into the Christmas Crusade computer system, wherein each child is given an identification number. This allows each child to be confidentially tracked throughout the process. KYGO on-air personalities talk about individual children – using first names, gender and ages only – soliciting pledges of new, unwrapped toys. Listeners respond by calling the Christmas Crusade hotline – 303-322-KIDS. Sponsors follow up by bringing their gifts to Crusade Headquarters, where they are bagged, tagged and passed along to the child’s nominating officer for delivery.

We “adopted” 12 children in need and purchased gifts on their wish lists including a bike, a kitchen set, toddler toys, a high chair, car seats, strollers, clothes and much more.

Shopping has never felt so good. We hope you’ll keep those in need in mind and donate what you can, allowing the magic of Christmas to shine bright for all kids this holiday season.

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Paul Raab, Dayna Davis and Amanda Meyer "Crusade" the aisles of Target.

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Gifts for one of LPR's "adopted" kids.

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Yum!

December 3rd, 2009

doty-0005Our Red Robin team had the great pleasure today to implement the 4th annual Red Robin Kids’ Cook-Off.

The stars of the show were 10 of the cutest kids from all over the U.S. and Robin Miller, host of Food Network’s “Quick Fix Meals with Robin Miller,” as the celebrity judge.

As brand-builders, we love this program because it creates multiple touch points in Red Robin’s key markets throughout the year and it makes kids and gourmet burgers the heroes of the story.

You can read about the finalists and their burgers – including “The Fiery Clucker” and the winning “Spicy Honey Glazed Bacon Burger” – by visiting: www.redrobin.com/thefinalists.

Contest winner 9-year-old Emma Potts holding her "Spicy Honey Glazed Bacon Burger" with championship judge Robin Miller.

Contest winner 9-year-old Emma Potts holding her "Spicy Honey Glazed Bacon Burger" with championship judge Robin Miller. Source: Jack Dempsey

Judge Robin Miller with all Red Robin Kids' Cook-Off finalists.

Judge Robin Miller with all Red Robin Kids' Cook-Off finalists. Source: Jack Dempsey

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Dear Tiger

December 1st, 2009

doty-0005I had the honor to provide PR support to the Tiger Woods Foundation for several years in the late 90s in the early years of Tiger’s foundation. At that time, I staffed press and fund-raising events in markets throughout the U.S. where Tiger was the star of the show and drew crowds by the thousands.  I barely play golf, but this experience made me a huge fan of Tiger and the Woods family. Sure, I was providing PR support to one of the greatest living athletes. But more meaningful to me was watching Tiger and his late father Earl’s relationship.

Given this personal experience, I find the recent mound of attention given to Tiger’s car accident in his own gated community excruciating to watch. But as a PR professional, I wish I could be part of Team Tiger to help him protect and defend the stellar billion-dollar reputation he has built over the past decade.  If I had that chance, here’s what I would say:

Tiger, I know you value your privacy. And you’ve been able to build your reputation beautifully in a way that many people on the global stage have not been able to. Regardless, we live in a celebrity-crazed, 24-7 media-infused society.  Because you’ve chosen not to comment on Friday’s car accident beyond the brief statements on your website, other people are filling that void. And the stories aren’t stopping.  This is now a four-day story without signs of ending anytime soon. I hope the rumors of an affair and domestic abuse are just that – media-fueled rumors. However, you have a reputation that is worth protecting, so the classic crisis communication rules apply here: Tell it all, tell it fast, tell it yourself. Work with the people you have trusted to help you build your reputation to help you defend it – and do it now. Don’t wait another day, or another media cycle. How? Choose a national media outlet or a reporter with whom you have a trusting relationship, and grant an interview to that person. Choose someone that will allow you to tell this story at your personal best. At the same time, offer a more complete description of the story on your website along with video so people hear and see this in your own words, in your own voice.

Is it disappointing that a car crash several feet from your own home can turn into this surreal situation? Yes. But it’s reality. So let’s deal with it now so you can get back to what you love – being the world’s best golfer.

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