Author Archive

One Measure of Success: Small Firm of the Year Finalist

Thursday, July 29th, 2010

sharon-linhartHow do you gauge a great PR firm?  Is it the blue chip client roster, the caliber of the professionals, the financial success, the business impact of our results – or all of the above?  At Linhart PR, we keep a close eye on all those components. We also benchmark against other PR firms by entering award competitions where we’re judged by our peers or industry observers such as trade publications.

We just learned that we are a finalist for Small Firm of the Year by industry publication PR News.  For the second consecutive year, Linhart PR is competing for PR News’ Small Firm of the Year, along with eight other U.S. firms with annual income below $10 million.
Finalists were selected based on demonstrated client growth, retention, agency culture, creative campaigns, and financial success in the past year. Linhart PR is the only agency based in the Rocky Mountain region selected as a Firm of the Year finalist in any category – large, mid-size or small.

It is very gratifying to see our name among the finalists acknowledging that we are truly one of the best firms in the country, by any measure.  It has always been my goal to be recognized as the best, if not necessarily the biggest.  Despite the lousy economy in the past year, we achieved profitable financial performance, hired seven professionals, gained 10 new clients and maintained long-term relationships with valued clients such as Chipotle, Red Robin Gourmet Burgers and Johns Manville.  In addition, Linhart PR increased its standing on two important scales – client satisfaction and employee engagement – both of which are surveyed annually.

We realize the best way to calculate success is in the business results we achieve on behalf of our clients, not for the awards we receive.  If not for the loyalty and support of the incredible clients we serve, we would not be in this position.  At the same time, we salute PR News for the opportunity to compare ourselves to other great firms. It is nice to know we are on the right track, intelligently managing our business, and satisfying our staff, our clients and our partner/owners.

On October 5, we’d be proud to walk away with the top prize at the PR News awards ceremony, but in the meantime, we’re thrilled to be known as the Best in the Rocky Mountain West!

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First Annual You’re the Best Fest

Wednesday, July 21st, 2010

sharon-linhartLast evening we hosted the first ever You’re the Best Fest, a fun summer soiree designed to show our clients how much we appreciate them.  Despite some sprinkles – okay continual rain – that put a damper on the outdoor activities, we had a delightful evening socializing and getting to know each other better. There were some tasty treats from Bistro Boys catering and groovy music by the Bob Rebholtz trio.

At Linhart PR we’re very proud of our long-term client relationships – some go back over a decade such as Red Robin Gourmet Burgers, Johns Manville and nearly 10 years for others such as Chipotle Mexican Grill, Panera, MWH and Polsinelli Shughart. Some of our newer clients include Southwest Airlines, Allonhill and FirstBank. We love working with these amazing companies and there are outstanding results to show for the hard work.  But we believe in working hard and playing hard and last night was time to play.

We are repeatedly reminded that we’re in the relationship business and people do business with people.  Building on these valuable relationships is good for our clients and good for us …and makes our work more productive and fun!

Thanks again to our fabulous friends, our cherished clients, who joined us last night.  Hope you enjoyed the evening as much as we did!

Harvey Allon, Jason Paez, Rachel Allon and Paul Raab

Harvey Allon, Jason Paez, Rachel Allon and Paul Raab

LPR's Amanda Meyer with Amy Kaplan from Panera

LPR's Amanda Meyer with Amy Kaplan from Panera

MWH

Our friends from MWH

Red Robin's Kevin Caulfield and Cheryl Ludwig

Red Robin's Kevin Caulfield and Cheryl Ludwig

Polsinelli Shughart

Rob Goldstein, Mike Sabian, Gene Commander and Fern Sabian from Polsinelli Shughart

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Denver to Shanghai: Communicating Around the World

Monday, June 7th, 2010

sharon-linhartHaving just returned from the WorldCom Public Relations Group annual meeting in Shanghai, China, here are a few observations and impressions.

With 1.3 billion mouths to feed, China’s market is moving quickly toward surpassing North America and Europe combined. Companies from the U.S. and across the globe are seeking to buy, sell, manufacture and create new products in China. But as former The Wall Street Journal China bureau chief turned successful corporate executive James McGregor explained to our group, nothing is as it seems and nothing about business in China is easy.  His bestselling book, One Billion Customers: Lessons from the Front Lines of Doing Business in China, has become the guidebook for anyone wanting to attempt to penetrate the daunting challenges of doing business in one the world’s communistic societies that is also one of the worlds’ most powerful.

Fortunately, as WorldCom partners, we have fine local partner agencies in Shanghai, Beijing and Taipei, as well as the rest of Asia and the world.  Thanks to WorldCom partner, Shanghai’s Glocal Strategy, we were treated to gracious hospitality as well as meaty discussions and presentations to give us insights into China and opportunities in the country, as well as how Chinese are investing in countries such as the USA.  Fascinating!

My husband Jerry and I had traveled to China in 1983, after the devastating era of Mao Zedong and his Cultural Revolution, and it was third-world.  Since then the industrious Chinese have attacked their infrastructure needs such as transportation and other issues and have adopted a pro-business stance that seems incongruous with Communism.  Yet, the signs of their political regime are not hard to spot from the recent troubles with Google to forbidden social media such as Twitter and Facebook.  While some great wealth has clearly been created, it is startling to see Prada, and Tiffany & Co. and Ermenegildo Zegna boutiques with prominent stores on the Bund, while only a block away you find deteriorating buildings.

On the trip from the modern Shanghai Pudong airport, you see high-rise apartment building as far as the eye can see in any direction, the dense housing for the 22 million residents!  Superhighways are lined with freshly planted flower gardens, but the air is heavy with pollution and we saw no sunshine until we got to Hong Kong, where we understand we were particularly lucky to have relatively clear skies.

It seems on the surface that the Chinese have thrown out the welcome mat for the world to come see their extravagant displays of Chinese culture, business and architecture.  Following their amazing showing at the Olympic Games in Beijing, they’ve constructed an impressive 2010 Expo (World’s Fair) in Shanghai where 375,000 or more daily visitors stand in line for hours to visit fantastic pavilions produced by countries or groups around the world.  Most the visitors are Chinese and they are eager to explore and learn about the world – in some cases, this is their first and only experience with foreign cultures.

We visited the USA pavilion, which featured two video presentations focused on sustainability, and were happy to be warmly welcomed by American hosts.  The Italian pavilion, where we got VIP treatment thanks to our Italian partner, Diego Biasi, portrayed all the cultural contributions to the world from cuisine to fashion to music in creative, fantastic displays.  If time had permitted, we would have enjoyed seeing others such as the Chinese pavilion, Great Britain, Japan and many more.  190 countries and more than 50 international organizations have registered to participate in the Shanghai World Expo and it is anyone’s guess how long it would take to see them all.

A trip to China should be on your bucket list, if only to appreciate the sheer enormity of the country and the magnitude of the population living there, and experience the fascinating and colorful Chinese history and culture.  In a word, it is an overwhelming experience.

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PRSA Colorado Newsline Interview with Sharon Linhart

Tuesday, May 4th, 2010

PRSA Colorado’s annual Gold Pick Awards event – that honors the most successful PR campaigns of the year – will be held this Thursday, May 6, at the Denver Marriott City Center downtown.  In preparation for one of the Chapter’s most prominent events of the year, the Gold Pick Committee reached out to our very own, Sharon Linhart to learn more about Linhart PR’s growth over the past 15 years, our agency’s involvement in PRSA and just what it takes to produce award-winning campaigns.  Sharon’s insights can be found on the PRSA Colorado blog, and they’re also posted below.

This year, Linhart PR submitted five different Gold Pick Award entries – for public relations work for Red Robin Gourmet Burgers, Chipotle Mexican Grill, Fogo de Chão, Allonhill and UnitedHealthcare – in four different categories, and we’re pleased to report they’ve all received awards….of course Gold or Silver Pick, that we won’t know until the Gold Pick Awards ceremony.  Stay tuned for the final results later this week.

PRSA

Gold Pick Platinum sponsor Linhart Public Relations opened in 1996 as Linhart McClain Finlon and was involved with PRSA Colorado from the firm’s inception. Sharon Linhart, APR, managing partner, Linhart Public Relations, also was a member for a decade before that. She notes how gratifying it has been over the years since she has served as chapter president, numerous Linhart employees have served on the board and as committee chairs and now, how several Linhart employees are extremely active on the Young Professionals committee, helping to shape the future of PR in Colorado. She says, “The Chapter continues to grow not only in size, but in influence and stature, and I’m proud that I and my team have had the opportunity to be a part of that.”

Sharon took the time to offer her insights about Linhart PR, PRSA and what it takes to produce Gold Pick-worthy work.

The Linhart PR Team

The Linhart PR Team

We know that Linhart has had quite a few award-winning campaigns, how do you decide which one to enter into Gold Picks?

We evaluate campaigns to submit each year against some key screens – relevant research; quantitative objectives; significant, quantitative results that go beyond news coverage; creative, yet flawless execution; compelling story and business challenges; and back-up information for all of the above. If a campaign meets the above criteria, we’re confident it could be a winner.

Out of all of the Gold Pick entries that you submitted this year, which one was your favorite and why?
It’s almost impossible to choose a favorite. We submitted five different entries – for public relations work for Red Robin Gourmet Burgers, Chipotle Mexican Grill, Fogo de Chão, Allonhill and UnitedHealthcare – this year in four different categories, and we’re so pleased to report they’ve all received awards….of course Gold or Silver Pick, that we won’t know until the Gold Pick Awards ceremony. We’re honored and excited to celebrate these successes as a team and together with some of our clients on event night.

If you could give us three tips on how to put together an award-winning Gold Pick entry, what would they be?

I have four tips, actually:

Use awards criteria – relevant research, quantitative objectives, creative execution and significant, quantitative results – to develop all of your PR programs and tactics. The result is happy clients and amazing work with clear ROI, and also lots of award-winning campaigns to choose from and submit each awards season.

Choose the right category for your entry. Is it a campaign, a robust program executed over a long period of time, or is it a tactic that focused on a specialized area and had a specific point-in-time execution?

Ensure your award summary hits a home run. The required summaries are the most important component of your entry. It’s got to be:

  • Compelling – Tell an impactful story and illustrate how the program succeeded against the business challenge.
  • Cohesive – Link all parts and pieces together.
  • Clear – Avoid jargon, follow the Call for Entry guidelines closely and save the supporting detail for the entry binder.

Make sure your entry binder supports your story. Include only relevant information, help the judges navigate through the binder’s contents with eye-catching stickers or “Call-Outs”, and follow the binder guidelines.

Looking back historically at Linhart PR over the past ten years (including the days of Linhart McClain Finlon), can you talk to us about how the agency has evolved? What’s been your recipe for success?

We have grown steadily by staying focused on trying to be the best firm to work for, which has allowed us to attract and retain some of the best and brightest in the industry and gain national recognition. Linhart PR has a work hard/play hard culture and we pride ourselves on doing great work for clients, which has led to long-term relationships with many clients such as Red Robin Gourmet Burgers. We’ve partnered with Red Robin for over a decade. The secret is really quite simple – treat our staff and our clients like they are the most important people in the world because, outside of our families, they are!

Can you give us an example of an award-winning campaign that Linhart did in the past ten years and talk to us about how you would do it differently if you were to execute that campaign again today?

Almost all of the campaigns we execute today incorporate social media elements that allow our clients to engage with loyal brand enthusiasts or connect with niche audiences that have formed communities online. We certainly weren’t tweeting, Facebooking or checking in on Foursquare 10 years ago.

Recently Linhart launched its Dialogue blog and I’ve seen a lot of talk on Twitter about @LinhartPR. Can you talk to us about how this move into social media came about and how this will change your agency?

Social media has become a monumental force in our business, and it is really amazing how quickly it has become a necessary ingredient, if not a priority tactic, for PR plans. We use social media every day to promote our firm and our clients and, of course, we encourage our clients to use it effectively, too. It has changed our agency because we now have Paula Berg, our phenomenal digital media leader on board, and her social media leadership and knowledge is nationally renowned. She is a gift to our firm and our clients, and a blast to work with too. While we were already deeply engaged in social media before Paula joined us, she has helped Linhart PR to up the ante!

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Paul Raab Celebrates 4 Years with Linhart PR

Monday, April 12th, 2010

PRaab

April 10th marked the four year anniversary of Paul Raab joining Linhart PR.  It is LPR tradition to celebrate team members’ anniversaries with a special floral arrangement from More Flowers.   The following is a fun little quiz that Sharon circulated to the LPR team.  Can you guess the correct answers?

The pretty bouquet in Paul Raab’s office signifies that

  1. Spring has sprung and he’s feeling groovy
  2. He needed a surrogate for the dying AeroGrow plant
  3. It is his fourth anniversary at LPR

Before joining LPR, Paul’s claim to fame was

  1. Walking over hot coals for Al Golin
  2. Spiritual counselor to Wendy’s Founder Dave Thomas
  3. Drum major for Ohio University Bobcats marching band

Paul’s greatest contribution to LPR has been

  1. He’s a new business savant
  2. Client adoration for his strategic advice and sound counsel
  3. He writes haiku, tells hilarious jokes and organizes office Olympics

In his spare time Paul

  1. Is studying to be a dog trainer
  2. Is training for the Hawaii Ironman triathlon
  3. Is preparing to campaign for Mayor of Boulder

To celebrate his fourth LPR anniversary Paul will

  1. Run four, four-minute miles
  2. Change the Mile High Fives program to Mile High Fours
  3. Buy four Arabian horses

Paul’s greatest aspiration is

  1. To have Denver Broncos season’s tickets in the south stands at INVESCO Field
  2. Have dinner with President Obama to discuss health care and tax policy
  3. To win PR Week Boutique Agency of the Year, the Bolder Boulder, the Colorado Lottery, and the Nobel Prize for Economics
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PRWeek Awards

Friday, March 12th, 2010

Last night, I was honored to be in New York City among our esteemed colleagues from Catalyst Public Relations, Dukas Public Relations, Getting Your Message Right and Mitchell Communications Group as a finalist for the PRWeek Boutique Agency of the Year Award.

I am proud and honored to say we received the Honorable Mention for Boutique Agency of the Year.

Sharon displaying LPR's Honorable Mention for Boutique Agency of the Year

Sharon displaying LPR's Honorable Mention for Boutique Agency of the Year

In 2009, we remained profitable despite the downturn and invested in new talent and new technology. We also maintained long-standing relationships with clients like Red Robin Gourmet Burgers, Chipotle Mexican Grill and Johns Manville, while adding six new clients to our roster.

I have always been proud of our people, our culture and our work. This national recognition is more than a pat on the back for Linhart PR, it is proof that caring about your people and your work truly does make a difference. It is very gratifying that our hard work and dedication to the PR industry has been recognized in this manner.

While it was my privilege to represent our firm at the awards gala, it is the entire team at Linhart PR that deserved to be there celebrating with the elite of our industry.  My partners, the leaders of our firm, Paul Raab, Kelly Janhunen, Carri Clemens and Dawn Doty are shining examples of great professionalism, guts and leadership and are one of the primary reasons for our success.

Representing LPR - Sharon Linhart, Russ Rizzo and Will Shanley

Representing LPR - Sharon Linhart, Russ Rizzo and Will Shanley

In addition to Boutique Agency of the Year honors, we were also named a finalist for PRWeek’s Business-to-Business Campaign of the Year for supporting the launch of Allonhill, a Denver-based mortgage due diligence and credit risk management firm. Our former colleague and now client Will Shanley was also a finalist for Young PR Professional and it was exciting to see him recognized for his outstanding achievements.

Congratulations to Catalyst Public Relations, who took home the title of Boutique Agency of the Year, on their own hard work.

Cheers!

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Linhart and Soberg masks entered in Mask Project gallery to benefit Denver Hospice

Thursday, March 4th, 2010

My amazing husband, Jerry, mask maker extraordinaire, asks the question: “Have we really evolved? with his 2010 interpretation for the Mask Project to benefit Denver Hospice www.themaskproject.org.   The mask will be on display along with those of Linhart PR clients Beth Soberg of United Healthcare, Denny Mullen of Red Robin Gourmet Burgers and Gary Kelly of Southwest Airlines.  Masks are for sale and bids are being accepted online during the month of April and displayed at the Cherry Creek Mall in Denver.

Linhart_DarwinMask

Linhart's "Darwin" Mask

United Healthcare Mask

United Healthcare Mask

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LPR’s best story may be our own

Friday, February 19th, 2010

sharon-linhartAccording to the Denver Business Journal, Linhart PR has a great story to tell about how we are beating the recession.  Tracking financial performance closely, letting employees know how to help the company thrive, and keeping employee incentives intact during downturns are all keys to LPR’s strong performance.

We’re happy with the favorable article, but let’s correct the record: LPR’s partners are Paul Raab, Carri Clemens, Kelly Janhunen, Dawn Doty and me.

Partnership is not just a title, but an obligation.  Partners invest in our firm and make a long-term commitment that involves potential financial risk and sacrifice.  The five partners are the owners of our firm, pledging their reputations, their careers and a significant financial investment with the expectation that the firm will grow and prosper and yield a return on their investment.  That’s why it is important to recognize the individuals who have taken the monumental step to become partners.

Not only the partners, but the entire LPR team is proud of our success as a firm during tough economic times. Our tenacity and client focus, coupled with sound business practices, has kept the smiles on our faces.

LinhartPR-Team1-300x225

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The 2010 Denver Hospice Mask Project: CEO’s bring the paint to help end the pain

Monday, February 15th, 2010

sharon-linhartIt takes more than business savvy, people skills and shrewd competitive instincts to be a successful CEO.  It can also require a little bit of artistic creativity or the where-with-all to enlist your own artist.  In my case, my sweet hubby Jerry Linhart is crafting my mask out of copper – very flashy!

Several  LPR clients: Red Robin’s Denny Mullen, Southwest Airlines’ Gary Kelly, United Healthcare’s Beth Soberg, are joining me in decorating masks for the Denver Hospice Mask Project.

Red Robin's maks burger-inspired mask submitted by CEO Denny Mullen

Red Robin's burger-inspired mask submitted by CEO Denny Mullen

Southwest Airlines' mask by CEO Gary Kelly
Southwest Airlines’ mask with wings submitted by CEO Gary Kelly

A month-long community event that raises hundreds of thousands of dollars for end-of-life care throughout the Denver metro area, the 2010 Denver Hospice Mask Project opens on April 1st when hundreds of masks by renowned artists, celebrities, sports figures, political and business leaders go on display in the prestigious and popular Cherry Creek Shopping Center.

The Mask Project is free and open to the public, with hundreds of masks on display at The Mask Project Gallery in the Cherry Creek Shopping Center from April 1 to May 1, 2010. The mask collection is available for online viewing and bidding April 1 to April 30, 2010.  So get online and bid up your favorite masks – all for a great cause!

By supporting Colorado’s oldest and largest hospice, you will be helping people in our community at a most critical time – the end of life.  Having just lost my own father in December, I know how vital it is to have qualified and compassionate end of life care available when you need it for your loved ones.

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Our Net Promoter Score: No hope for the satisfied

Thursday, January 21st, 2010

sharon-linhartThe Linhart PR team is fun and easy to work with, respectful, accessible and responsive! We also know that our clients feel comfortable sharing confidential information and having us interact with senior management.  We have learned that we have great opportunities to demonstrate the value of our services through measurement and sharing results in meaningful ways so our clients can “sell” their achievements to their stakeholders.

We know these facts, because we survey our clients to learn how satisfied they are and what we can do to serve them better. In our most recent survey, Linhart PR received an outstanding average score of 3.6 out of a possible 4.0 and showed a 2.7% improvement over the previous survey.

 In this latest assessment, 100% of the respondents said they would recommend us to others.  This 100% Net Promoter Score was the third consecutive time we achieved this remarkable vote of confidence. Widely accepted, corporations ranging from AT&T to General Electric and American Express use this metric to chart their customer satisfaction. 

One of the hallmarks of Linhart Public Relations is our track record of long-term client relationships.  Aside from choosing to invest in our service year after year, our clients also tell us in measurable, quantifiable terms that they are more than satisfied with our service. We couldn’t be more gratified!

While our clients are satisfied, we are not.  We’ll continue to try to provide smart and valuable public relations services and seek to raise the bar and earn even higher marks on our client satisfaction survey in 2010.

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